Senior Manager - Customer Success & Delivery

Location : India (travel as and when required)

Experience : 6–8 years

Function : International Growth - Customer Success

About the Role

We are looking for an experienced Senior Manager / Associate Director in the International Growth team in Customer Success and Delivery to own post-sales success for our key global enterprise accounts. The role will ensure smooth implementation, adoption, and growth across geographies, while driving long-term client satisfaction and revenue expansion.

Key Responsibilities

• Lead end-to-end customer onboarding, deployment, and training for international enterprise clients.
• Drive account success and adoption through proactive engagement, continuous improvement, and regular business reviews.
• Partner closely with Sales and Product teams to ensure customer feedback translates into actionable product and process improvements.
• Own renewals, retention, and expansion opportunities within key accounts.
• Coordinate cross-functional efforts with Implementation and Project Management to deliver customer commitments on time.
• Manage change management and stakeholder engagement across multiple client geographies.
• Support internal governance and reporting for key accounts, including SLA tracking and success metrics.

Requirements