Director- Customer Success

At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 9 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

Roles And Responsibilities

• Lead end-to-end customer onboarding including SDK / API integrations, requirement gathering, and implementation validation
• Serve as the primary point of contact for clients during onboarding and technical escalations
• Build and manage a high-performing team of Customer Success Managers
• Conduct product demos, client training, and success planning sessions to drive adoption and time-to-value
• Analyze customer data and usage trends to identify optimization and expansion opportunities
• Troubleshoot implementation issues and guide customers through technical processes using tools like Postman
• Collaborate closely with Product, Engineering, Support, and Account Management teams to resolve issues and share customer insights
• Maintain and scale internal and customer-facing documentation and knowledge bases
• Continuously improve workflows and processes to enhance operational efficiency and customer experience

Requirements

Who You Are

Benefits

Skills Required

Gtm, Css, Html, Google Ads, Javascript, Rest Apis, Google Analytics, Postman