Regional Customer Success Manager

Role Overview

We are seeking a highly motivated and experienced Regional Manager to lead our Dealer Management System (DMS) division in the West Region . This pivotal role combines strategic leadership , client engagement , and project delivery excellence , with the goal of driving revenue growth and enhancing client satisfaction.

You will oversee a team of project managers and coordinators , ensuring timely and high-quality project execution while building trusted relationships with senior client stakeholders, including CEOs , Sales Heads , CIOs , and CTOs .

Key Responsibilities

• Lead with Vision
• Mentor and manage project managers and coordinators to ensure the effective delivery of DMS projects.
• Strategic Management
• Develop and implement project plans that align with client needs, meet deadlines, and uphold quality standards.
• Client Engagement
• Build and nurture strong relationships with senior-level client stakeholders (CEOs, Sales Heads, CIOs, CTOs) to foster trust and satisfaction.
• Domain Expertise
• Apply deep knowledge in FMCD , building materials , auto components , and supply chain management to shape project strategies and solutions.
• Performance Oversight
• Monitor project timelines and deliverables, proactively address risks or challenges, and ensure successful outcomes.
• Opportunity Identification
• Leverage interactions with clients to identify upselling opportunities , expanding project scope and value.
• Continuous Improvement
• Promote a culture of innovation and continuous improvement within the project and delivery teams.

Qualifications

What We Offer

Skills Required

Tally, Payroll, Erp, Supply Chain Management, Asset Management, Automation