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Regional Manager Technical Services
ConfidentialHyderabad / Secunderabad, Telangana8 days ago
Job descriptionMaintain a minimum of 95% customer retention through effective treatment performance Conduct quarterly customer satisfaction surveys covering at least 80% of existing clients Implement corrective actions through regular technical audits, performance reviews, and onsite training Drive sales growth through identification and implementation of new applications Develop one technically capable person in each region for application and troubleshooting of CWT, BWT, RO, and WTP systems Provide training to new joiners, Site In-Charges (SIC), and Area Technical Services (ATS) staff Ensure effective implementation of Chembond FLUX system with timely and accurate data entry Submit monthly technical and performance reports to customers within the first week of each month, with communication backed by email evidence Strong ownership and accountability towards goals Systematic and process-driven approach Proactive in customer communication and issue resolution Effective team player and trainer
Key Responsibilities
Sales & Performance Support
- Support the sales team in achieving South India sales targets for FY 2025-26
- Ensure optimal chemical consumption with 95% usage compliance as per purchase orders
- Achieve all defined KPIs and limit performance penalties to below 1% of contract value for each customer
Customer Retention & Satisfaction
Technical Development & Troubleshooting
System Implementation & Reporting
Behavioural Profile
Skills Required
Technical Services, Water Treatment Chemicals
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Technical Manager • Hyderabad / Secunderabad, Telangana
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