Application Support Analyst

Our client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.

Job Title : Application Support Analyst(.NET With C#,Angular)

Job Locations : Hyderabad

Experience : 2+ Yrs

Employment Type : Full time

Notice Period : Immediate joiner

Responsibilities : Application Support Analyst

Providing Technical Support to Level 1 and Level 2 Singapore Application Support Team, and to clients when required on the HRIQ Application Software

Root Cause Analysis and Troubleshooting of the functional / technical Product Queries escalated

Debug the Web Application Software in ASP.NET, VB.NET, SSRS, C#.NET, APIs and Mobile Applications in Xamarin, MAUI, C# and Microsoft SQL Server.

Perform Data fixes, Technical Bug fixes and Configuration fixes as assigned by Reporting Manager

Work with the Core Development team for enhancements / Customisations.

Learn the software and business processes for the respective application.

To handle issues by responding in a timely manner in accordance with the Priority and Severity.

Implementations of new application releases, adhering to the best practices of the release management process.

Maintaining and updating technical documents and procedures

Provide back-up to the Level 1 Support

Communicate and work closely with the Application Support Team and Software Development Team at a local and international level.

Logging of tickets and all transaction on the Support ticketing tool

Requirements :

Strong understanding of software applications and systems

Proficiency in troubleshooting and problem-solving

Excellent communication skills and ability to work in a team

Extensive Knowledge and skills of SQL databases and scripting languages

Knowledge and Skills in ASP.net, VB.net, C#.net, javascript, jquery to debug the applications

Experience in customer support or technical support roles

Bachelor's degree in Computer Science or related field

Excellent troubleshooting and communication skills.