Be a team contributor in a team of Engineers and Analysts in triaging technical and functional issues.Day to day ticket triage, monitoring of the ticket s queues.Monitor OL comment trends.Regression Checkouts adhoc and planned.Create, co-ordinate and track resolution of stories required for fixing tickets.Data mining for checkoutsMonitoring Jobs and reacting to job issuesRelease checkout pocsAd hoc data researchOn call support should be able to arrive in any of 2 shifts. Rotate over weekends, with weekday comp offs.Qualifications :
- 1 - 3 years of Years experience in application evelopment or maintenance
- College degree (Bachelor) in related technical / business areas or equivalent work experience.
- Experience with Java / Spring Boot
- Experience using Splunk and Dynatrace
- Basic knowledge with any of the following technologies : Angular , Python, Mongo DB, Node JS and ability to understand complex architectures.
- Strong analytical skills
- Demonstrate ability to perform root analysis and suggest rectification options.
Preferred Qualifications :
- College degree (BE or MCA).
- Exposure to Production environments
Industry / Domain Experience Needed :
- Demonstrated experience in production maintenance.
- Ability to navigate a geographically diverse team and communicate effectively.
- Familiarity with cloud-based architecture and its usage in complex applications
- Passion for analysis and learning to grow, adapt to a fast-changing environment.
Skills Required
Java, Root Cause Analysis, Spring Boot, Dynatrace, Splunk, Mongodb