Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are metEnsure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitoredStore operating policyIncrease in customer satisfaction scoreIncrease in revenueNumber of cases of non-complianceAdherence to timelinesMonitor the indents for the stock based on the options shown by the symphony systems and ensure optimizationEnsure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelinesEnsure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the schemeAnchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customerManage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc.Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimizationEnsure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basisSupport the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identifiedEnsure implementation of lean retaining principles in the storePreferred Candidate Profile :
- Education : Graduate
- Relevant Experience : 7-10 years in a position of similar responsibility
- Behavioural Skills : Customer Centricity
- Delivers Results
- Build Effective Teams
- Nurtures Relationships
- Influences for Impact
- Knowledge : Sales / retail experience
- Stakeholder Management
Skills Required
Retail Store Operations, Inventory Control, Retail Management, Retail Operations, Store Management, Store Planning