Key Accounts Manager - FMCGSynapse Search Partners • Mumbai, India
Key Accounts Manager - FMCG
Synapse Search Partners • Mumbai, India
10 days ago
Job descriptionBuild the customer profile, keep it up to date in CRM. Maintain all relevant information up to date in the Account Fact File including the history and confirmations of the Terms and Conditions. Follow up & report on the customers KPIs : sales results, service level, quality, profitability, budgets. Clarify deviations and initiate corrective actions where necessary. Develop a Key Account Plan for the key customers in collaboration with the business development team. Based on the key account plan, negotiate a joint business development plan with the customer. Review after 6 months with the customer in a formal mid-year review. Negotiate the commercial conditions and budget on a yearly base, following the procedures and guidelines regarding this topic. Manage a central customer project list ( SANCOC, CRM) and keep this up to date, manage all related activities together with the business development team ( field sales, tech support, marketing, operations,...) Learn from Best Practices shared on the Channel Portal to improve overall performance with the customers. Keep the overview of the customers commercial conditions and budgets up to date Confirm the conditions each year to the customer in line with the Puratos procedures. Collaborate with pricing department and / or local sales management to manage customer specific pricing, integrating all commercial conditions. People skills oriented. A good personality and attitude : open-minded, honest, precise, team player. Coordination skills. Knowledge of the English language. Strong communication skills. Good capacity of analysis and synthesis. Background in Key account sales in the food Industry, experience in sales and / or marketing. Capacity to define and articulate a market and a pricing strategy. Sales negotiation skills with industrial and QSR / supermarkets key accounts. Capability to build a network of relationships in the industry; ability to be perceived as the subject matter expert. Basic knowledge of the sales budgeting process, marketing techniques, production and distribution processes. Meeting techniques and management
Key Accounts Manager - West directly to the National Key Account Manager, the successful candidate for this key function will be responsible for business development and managing key accounts.
Key Accountabilities :
- Manage the daily relationships with the assigned Account portfolio
- Prioritise within the customer portfolio the key accounts.
- Perform the visits to the customers with the necessary frequency and call in the business development resources when needed.
- Prepare the customer visits formally and debrief with a call report after the visit. Include this in CRM for distribution for the business development team.
Customer Intelligence :
Business Management :
Pricing and profitability :
Profile :
Required Competencies :
Worked in the food ingredient industry
(ref : iimjobs.com)
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Key Account Manager • Mumbai, India
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