Retail Store Manager

Outline of the Job

We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in employee recruitment and training and retail management.

Responsibilities

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

Stock handling - Receive stock additions, visual QC and manage inventory

Sales - Assist Customers in purchasing leading to Sales conversion who arrive at the showroom to buy watches - Cross-sell / up-sell

Ensure high levels of customer’s satisfaction through excellent service

Complete store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Report on buying trends, customer needs, profits etc.

Propose innovative ideas to increase market share

Well versed with Market & Competition Mapping and Presentation (Product / Business Model)

Deal with all issues that arise from staff or customers (complaints, grievances etc.)

Requirements and skills

Proven successful experience as a retail Store Manager. Preference to candidates from Watch Industry .

Powerful leading skills and business orientation

Customer management skills

Strong organizational skills

Good communication and interpersonal skills