Role Overview :
As a Scrum Master, you will play a pivotal role in enabling Agile delivery by facilitating ceremonies, enforcing Scrum principles, and ensuring alignment with product goals.
You will act as a servant leader to the Product Owner, Development Team, and the wider organisation, driving continuous improvement and fostering a high-performance delivery culture.
The role requires a deep technical appreciation of software delivery pipelines, Agile tooling, and distributed systems collaboration.
Key Responsibilities :
Agile Facilitation & Delivery Enablement :
- Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives) with an emphasis on outcome-driven execution.
- Ensure Definition of Ready (DoR) and Definition of Done (DoD) are clearly established and adhered to.
- Drive sprint predictability by tracking velocity, burn-down / burn-up charts, and other Agile delivery metrics.
- Partner with Release Managers / DevOps teams to align sprint outputs with CI / CD pipelines and release calendars.
Coaching & Agile Maturity Development :
Coach cross-functional teams (Developers, QA, Product Owners, Business Analysts) on Agile best practices, scaling frameworks (SAFe, LeSS, or Spotify model), and technical collaboration.Enable engineering teams to adopt Test-Driven Development (TDD), Continuous Integration, and Continuous Deployment practices.Conduct Agile maturity assessments and build tailored improvement roadmaps for teams.Impediment Resolution & Risk Management :
Identify, log, and resolve impediments spanning technical blockers, dependencies, and resource constraints.Proactively manage risks by collaborating with Product Owners and Release Managers to address scope creep, integration challenges, or architectural bottlenecks.Escalate systemic issues and collaborate with leadership to drive long-term resolutions.Stakeholder & Product Alignment :
Work closely with Product Owners on backlog refinement, ensuring epics and user stories are properly groomed with acceptance criteria and business value mapping.Maintain alignment with business stakeholders by tracking delivery against OKRs, KPIs, and value-driven metrics.Foster transparency through Agile reporting dashboards (JIRA, Confluence, Rally, or Azure DevOps).Culture & Continuous Improvement :
Foster a psychologically safe, high-trust environment that encourages innovation and accountability.Facilitate cross-team syncs to manage dependencies in scaled Agile environments.Implement feedback loops to continuously improve team productivity, quality, and throughput.Mandatory Skills :
5+ years of experience as a Scrum Master across multiple Agile teams.In-depth knowledge of Agile frameworks (Scrum, Kanban, SAFe) and scaling practices.Strong facilitation skills in conflict resolution, servant leadership, and Agile adoption.Hands-on experience with Agile tools (JIRA, Confluence, Rally, Azure DevOps) including custom workflow / report setup.Familiarity with software development lifecycles, DevOps practices, and Agile testing frameworks.Preferred Qualifications :
Certified Scrum Master (CSM), SAFe Scrum Master, PSM I / II, or PMI-ACP certification.Experience managing distributed teams across geographies and time zones.Technical background in software engineering, QA automation, or DevOps preferred.Knowledge of CI / CD pipelines, API integrations, and cloud-based development workflows (AWS, Azure, or GCP)(ref : hirist.tech)