Job Summary
The Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements.
1. Branch Operations Planning & Management
- Ensure timely showroom opening and readiness.
- Supervise cash / credit / debit transactions and stock verification.
- Conduct daily morning meetings to review targets.
- Monitor branch functioning in line with SOPs and security protocols.
- Maintain showroom ambience and upkeep.
- KPI : Adherence to budget, SOP compliance, achievement of branch sales targets.
2. Reporting & Documentation
Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock).Review stock replenishment reports and recommend orders.Ensure accurate maintenance of accounts, vouchers, and registers.KPI : Timely and accurate submission of reports.3. Customer Experience Management
Ensure an exceptional customer experience throughout the sales process.Build strong relationships with high-value customers.Handle complaints, escalations, and ensure quick resolution.Collect and share customer feedback with the Production / Design team.KPI : High customer satisfaction ratings, reduced turnaround time in complaint resolution.4. Inventory Management
Maintain optimum stock levels across product categories.Conduct physical stock verification and old gold management.Liaise with production and purchase teams for replenishment.Track custom orders and ensure timely delivery.KPI : Optimum stock levels, zero lapses in gold / repairs / custom orders.5 . Branch Marketing, Advertising & Promotions
Study competitor promotions and suggest new strategies.Plan and execute local marketing campaigns during festivals / events.Promote and achieve Gold Tree scheme targets.Represent Bhima at customer / community functions.KPI : Timely execution of marketing activities, achievement of Gold Tree scheme targets.6. Team Management
Communicate monthly targets and motivate the team.Monitor staff grooming, punctuality, and discipline.Provide training on product knowledge and customer service.Conduct regular performance reviews and ensure retention.KPI : Employee retention and engagement, enhanced customer handling and product knowledge.(ref : iimjobs.com)