Floor Manager Jewellery ( Delhi)

Job Description

mail : - info@naukripay.com

Floor Manager oversees and manages the daily operations of a specific area or department, such as a retail store, restaurant, or production floor, focusing on team leadership, customer service, and operational efficiency. Key responsibilities include leading and training staff, managing inventory and stock, ensuring customer satisfaction by resolving complaints, monitoring sales and performance, and maintaining a positive and safe work environment. The goal is to ensure a smooth workflow, optimize sales and profitability, and uphold company standards.

Key Responsibilities

Staff Management :

Hire, train, and develop employees.

Create work schedules and assign tasks.

Monitor staff performance and provide feedback.

Handle disciplinary issues and motivate the team.

Customer Service :

Ensure a positive customer experience.

Address customer inquiries and resolve issues promptly.

Implement strategies to enhance customer satisfaction.

Operations & Sales :

Oversee daily operations and ensure smooth workflow.

Manage inventory, monitor stock levels, and coordinate restocking.

Monitor sales figures, analyze trends, and identify opportunities to increase profitability.

Ensure compliance with company policies and procedures.

Maintain cleanliness, safety, and organization of the floor area.

Leadership & Environment :

Foster and maintain a positive work environment.

Act as a liaison between staff and other management.

Embody the company's mission, values, and standards.

Common Industries

Floor managers are essential in various industries, including :

Retail : Overseeing sales floors and ensuring a positive shopping experience.

Hospitality : Managing dining areas, ensuring quality service, and overseeing guest experiences.

Manufacturing / Production : Supervising production processes and ensuring operational efficiency.

Media Production : Coordinating studio equipment, crew, and talent for productions.