About the Role :
We are seeking a highly motivated and results-driven Branch Manager to lead our branch operations, drive business growth, and ensure consistent achievement of sales targets. The ideal candidate will have a strong background in field sales, team management, and customer lifecycle management, preferably in the Dotcom, BFSI, Telecom, or SaaS domains.
Key Responsibilities :
Business Growth & Sales :
- Drive branch success by consistently achieving sales and branch targets.
- Generate own business leads and contribute to business and sales planning.
- Adopt a consultative selling approach to engage with customers and provide solutions.
Team Leadership & Development :
Mentor, coach, and motivate the team to achieve and exceed sales targets.Conduct daily team reviews and ensure accurate reporting (daily / weekly / monthly).Provide onboarding, product, process, and refresher training to new and existing team members.Encourage innovative approaches to enhance market presence and branch profitability.Operations & Process Management :
Oversee sales and operations to deliver timely and optimized results.Ensure accurate ERP usage and reporting by the team.Streamline and oversee a fast, smooth, and efficient customer onboarding process.Customer Engagement & Retention :
Own and manage the entire customer lifecycle.Engage with customers to build strong relationships and ensure satisfaction.Provide valuable feedback on products and services to enhance offerings.Culture & Values :
Lead by example by adhering to the organization's values and behavioral standards.Qualifications & Experience
Minimum 7+ years of sales experience, preferably in Dotcom, BFSI, Telecom, or SaaS-based product companies.Proven experience in building partnerships and driving business in internet or SaaS domains.Strong leadership, communication, and consultative selling skills.Hands-on experience in managing sales operations, reporting, and customer engagement.(ref : iimjobs.com)