Customer Success & Solutions Lead

About the Company

At Zenskar, we’ve proven product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow . If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch , we’d love to talk. You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

About the Role

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective clients.

Responsibilities

• Pre-Sales : Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding : Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success : Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations : Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product / Engineering : Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation : Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions : To the extent that bandwidth allows, get involved in other aspects of the business e.G. sales, operations, marketing etc

Qualifications

an ability to empathizewith the end-user, and understand their pain points.

Pay range and compensation package