Lead Customer Success Manager

ANSR A market leader to build, manage and run global teams Dallas| Bengaluru | Hyderabad | Krakow | Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worlds best businesses (Airbnb, Uber, Nike, FedEx, Pepsico, Cigna, Walmart, Target, Wells Fargo etc) to build, manage and run Global Capability Centers. Fueled by our extensive Global Talent Network of over 2 million elite tech professionals and a cutting-edge suite of AI-driven products, we are redefining the future of work, globally. We are a market leader in a rapidly growing $120B+ global work industry and backed by Accel Partners, Accenture and ServiceNow. Our credentials: 125+ Enterprise Customers | 125K+ Global Professionals Hired | 11M+ Sq.ft Workspace Under Management | $2B+ Investment generated ANSRs end-to-end solutions allow businesses to build, manage and scale fully-owned Global Capability Centers (GCCs) in talent-rich hubs effortlessly with comprehensive, enterprise-ready solutions for Talent, Workspace, HR, Operations, and Payroll. Our platform simplifies complex operations, reduces time-to-hire, and optimizes workforce performance.

This includes:

• Data-Driven Intelligence: Real-time market insights about global talent and the competitive landscape
• AI-powered Talent Solutions: Designed for scale and efficiency, automating up to 55% of recruiting tasks with 85% accuracy
• Industry-specific Workflows + Automation: A comprehensive India-stack of products designed for seamless integration with Global Centers
• Unified Customer Experience: An extensive suite of lifecycle solutions across talent, infrastructure, payroll, HR Ops and more, meticulously designed to deliver an unparalleled customer experience
• Enterprise Ready: Unmatched data security and privacy standards, seamlessly integrated with leading global tools. Lead Customer Success Manager

About the Role:

We're seeking a dynamic Customer Success Manager to drive customer satisfaction, retention, and growth for our SaaS product suite. This role bridges customer onboarding, relationship management, solutioning and product advocacy

Key Responsibilities:

• Lead Onboarding: Guide customers through a seamless onboarding process to ensure swift and effective adoption of our SaaS products.
• Relationship Management: Build and nurture strong relationships with key accounts to foster long-term engagement and satisfaction.
• Product Demonstrations: Create and deliver compelling product presentations and demos to highlight our suites value and functionality.
• Customer Success Stories: Collaborate with the marketing team to develop success stories and case studies that showcase customer value and impact.
• Data Reporting: Provide regular insights on customer health, usage metrics, and growth opportunities to inform customer engagement strategies.
• Customer Advocacy: Serve as the customers voice within the company, advocating for their needs and aligning them with product and service improvements.

Required Skills:

• Proven experience in Onboarding and Implementation for SaaS products in the HRMS domain.
• Strong understanding of SaaS onboarding processes and best practices
• Excellent communication and presentation skills
• Ability to articulate product differentiators and value propositions clearly
• Experience in creating marketing content and customer-facing materials
• Data-driven approach to measuring and reporting on customer success metrics
• Proficiency in CRM systems and customer success tools

Qualifications:

• Bachelor's degree in Business, Marketing, or related field
• 8+ years of experience in customer success, account management, or similar role
• Demonstrated track record of retaining and growing customer accounts

Desired Qualities:

• Proactive problem-solver with a customer-first mindset
• Ability to work cross-functionally and influence without direct authority
• Strong project management and organizational skills
• Prior experience in HRMS products like Keka HR, ZingHR, Workday, SAP etc..