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Lead Customer Success

Lead Customer Success

ConfidentialBengaluru / Bangalore
17 days ago
Job description

Key Deliverables

  • Increase RMS through upselling, cross-selling, and churn management
  • Manage customer lifecycle across Data, Voice, and Cloud portfolios
  • Identify customer needs and align solutions based on infra and growth plans
  • Provide competition insights and support product penetration strategy

Role Responsibilities

  • Collaborate with sales to close opportunities and deepen engagement
  • Understand customer industry domains and evolving trends
  • Navigate conversations to bridge business and technology needs
  • Maintain account health through consultative relationship management
  • Skills Required

    Service Management, Cloud, Relationship Management

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    Customer Lead • Bengaluru / Bangalore