Key Deliverables
- Increase RMS through upselling, cross-selling, and churn management
- Manage customer lifecycle across Data, Voice, and Cloud portfolios
- Identify customer needs and align solutions based on infra and growth plans
- Provide competition insights and support product penetration strategy
Role Responsibilities
Collaborate with sales to close opportunities and deepen engagementUnderstand customer industry domains and evolving trendsNavigate conversations to bridge business and technology needsMaintain account health through consultative relationship managementSkills Required
Service Management, Cloud, Relationship Management