Lead -Customer Success

What you bring in :

• 10+ years of professional experience.
• Experience in working with clients within BFSI, Insurance and other legacy domains such as manufacturing, real estate etc.
• 4+ years of good track record of managing scaling Enterprise business within Customer Success function.
• Good experience in SaaS / Software product domain.
• Strong management presence and leadership ability, with great communication and interpersonal skills that inspire and motivate teams.
• Ability to effectively interact with businesses of various sizes from a wide variety of sectors.
• Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.
• Excellent communication and negotiation skills.
• Ability to work well with teams.
• A customer-oriented attitude who drives results achieves high levels of customer satisfaction.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, delegation and planning.

Skills Required

Excellent Communication Skills, Negotiation, Customer Engagement