Key Account Manager

Job Title : Key Account Manager

Location : Bangalore, India (Hybrid / On-site)

Experience : Min 2+

Department : Client Success

Reports To : Chief Business Officer / Founders

About the Role :

We are looking for a Key Account Manager who will act as the primary point of contact for our top clients. The ideal candidate should have strong communication, project management, and relationship-building skills, with a deep understanding of digital marketing or tech services.

You will ensure high client satisfaction, drive account growth, and act as a strategic advisor to help clients achieve their business goals through our solutions.

Key Responsibilities :

• Serve as the main point of contact for assigned key accounts, ensuring smooth communication and relationship management.
• Understand client business objectives and align them with company services (Digital Marketing, Website Development, SEO, Ads, etc.).
• Develop and maintain long-term relationships with decision-makers and stakeholders.
• Proactively identify upselling and cross-selling opportunities within accounts.
• Work with internal teams (marketing, design, tech, and operations) to deliver projects on time and within scope.
• Monitor account performance, campaign results, and deliver regular progress reports to clients.
• Resolve client issues quickly and effectively while maintaining a positive relationship.
• Forecast account growth, renewal potential, and client retention metrics.
• Represent client interests during internal discussions to ensure customer-centric delivery.
• Stay updated on market trends and competitors to provide strategic insights to clients.

Key Skills Required :

Qualifications :