Key Account Manager

Role and Responsibilities :

Relationship management and growth

Develop and maintain key relationships : Build trust and rapport with high-value clients and senior decision-makers to foster long-term partnerships.

Drive upsell and cross-sell : Identify and pursue opportunities to expand business within existing accounts by introducing new or enhanced products and services (e.g., additional payment solutions, lending products).

Create strategic account plans : Develop and execute growth strategies tailored to each client's specific business objectives to maximize revenue and profitability.

Solution delivery and client advocacy

Serve as the main point of contact : Act as the central liaison between the client and internal teams, including product, engineering, and operations.

Guide the onboarding process : Support clients through the full onboarding cycle to ensure a smooth and successful start.

Provide tailored solutions : Use a deep understanding of the client's business and technical needs to propose and implement customized fintech solutions.

Champion client needs internally : Advocate for the client's interests and feedback within the company to influence product development and enhance service delivery.

Resolve client issues : Address and resolve client complaints and problems promptly and professionally to maintain trust.

Business intelligence and strategy

Conduct market analysis : Stay up-to-date on market trends, competitor activities, and industry dynamics to provide valuable insights to clients and internal teams.

Map white-space opportunities : Systematically identify unmet needs or untapped business segments within key client organizations for potential expansion.

Track and report on performance : Prepare regular reports and forecasts using key account metrics for both internal and external stakeholders.

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