Technical Account Manager
JA Solutions India Private Limitedhosur, tamil nadu, in19 hours ago
Job description8–15 years of experience in Technical Account Management or a related role within eCommerce, Order Management , or SaaS domains. Strong technical foundation in cloud infrastructure , REST APIs , and frontend technologies like NextJS or JavaScript . Proven ability to manage and resolve complex technical issues in collaboration with cross-functional teams. Excellent communication and relationship-building skills — able to translate technical details for non-technical audiences. Demonstrated success in driving customer adoption , minimizing churn, and building customer trust. Strong organizational and multitasking abilities to manage multiple accounts effectively. A proactive, customer-first mindset , with a knack for anticipating needs and mitigating risks.
💼 Technical Account Manager
Location : Remote (Pune, India)
Company : Reputed Ecommerce Product-Based Organization
Are you passionate about building strong customer relationships while solving complex technical challenges?
Our client, a leading eCommerce product-based company , is looking for a Technical Account Manager (TAM) to serve as the trusted technical advisor for their key enterprise customers. This is a remote opportunity , offering exposure to modern SaaS technologies, global clients, and a collaborative environment.
🚀 What You’ll Do
- Act as the primary technical point of contact for strategic customers, ensuring smooth communication with internal teams.
- Guide customers on product adoption, optimization, and troubleshooting to maximize value and performance.
- Manage and resolve critical technical issues , coordinating with engineering, support, and product teams.
- Conduct regular account reviews to assess performance, identify risks, and recommend improvements.
- Build deep product expertise to provide best-practice guidance and configuration recommendations.
- Partner with Customer Success and Sales teams to drive satisfaction, renewals, and customer growth.
- Develop technical documentation, onboarding materials , and training resources for customers.
- Monitor usage metrics to identify adoption trends and proactively address potential issues.
- Serve as the voice of the customer , sharing insights and feedback to shape future product enhancements.
🧠 What You’ll Need
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Technical Account Manager • hosur, tamil nadu, in
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