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Customer Service || International BPO
ConfidentialChennai, Noida8 days ago
Job descriptionHandle Customer Queries : Manage inbound and outbound calls, emails, and chat for international clients, ensuring a high level of customer satisfaction. Issue Resolution : Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely and professional manner. Process Adherence : Follow standard operating procedures (SOPs) and compliance guidelines. Customer Experience : Maintain empathy, patience, and professionalism in every interaction to ensure positive customer experiences. Documentation : Record and maintain customer interactions, feedback, and actions taken in the CRM system. Collaboration : Coordinate with internal teams to escalate and resolve complex cases. Performance Targets : Achieve KPIs such as first-call resolution, response time, and customer satisfaction scores. Shift Flexibility : Work in rotational shifts including night shifts, as per international time zones.
Skills Required
international customer service, inbound and outbound calling, email and chat support
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Customer Service • Chennai, Noida
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