Bilingual (Spanish / English) Customer Service Team Lead for US Healthcare Sector-2 Positions

Company Description

Macro Outsourcing is a Business Process Outsourcing company specializing in transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to streamline back-office operations, enhancing efficiency and reducing costs while upholding the high standards of quality and security required by the industry and HIPAA regulations. Macro's team of finance, technical, medical, and legal professionals leverage their substantial expertise to deliver value-added services with a focus on customer satisfaction, excellence in service, and innovation.

Role Description

This is a full-time hybrid role for a Bilingual (Spanish / English) Customer Service Team Lead, based in New Delhi with some work-from-home flexibility. The Customer Service Team Lead will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support. Responsibilities include managing team performance, addressing customer inquiries, facilitating communication between customers and the company, and ensuring the delivery of exceptional customer service. The role involves both direct customer interaction and team management duties.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Service Management
• Excellent Customer Satisfaction and Communication skills
• Proficiency in both Spanish and English
• Previous experience in the healthcare sector is an advantage
• Leadership and team management experience
• Strong problem-solving skills and ability to work in a hybrid environment
• Bachelor's degree in Business, Communications, or a related field is preferred