US International Customer Service

Key Responsibilities :

• Handle inbound / outbound customer interactions through voice, email, and / or chat.
• Assist with order status, product or service inquiries, account issues, billing, complaints, and returns.
• Deliver prompt and accurate solutions while maintaining high standards of customer satisfaction.
• Ensure clear documentation of customer interactions and resolutions in CRM systems (e.g., Zendesk, Salesforce).
• Follow company guidelines and compliance standards specific to US / UK markets (e.g., GDPR, data protection, etc.).
• Escalate complex or unresolved queries to higher support levels or internal teams as needed.
• Achieve performance KPIs such as AHT (Average Handling Time), FCR (First Contact Resolution), and CSAT (Customer Satisfaction Score).
• Provide feedback on recurring customer issues and assist in improving support processes.

Eligibility Criteria :

Skills Required

Documentation, Product Management, Customer Service, Crm, Excellent Communication Skills