Desktop Support L1 / L2

Description

This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. Should be able to handle issues related to all systems, applications, and networking configurations.

Required Qualifications

• 10 / 12 / Dip / Degree
• 1-2+ years recent computer, server, and network troubleshooting experience
• Good MIS skills
• Certifications (optional) : MCSA, CCNA, VCP
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Advanced knowledge of current Microsoft desktop and server operating systems
• Optional knowledge of Microsoft SQL, Exchange and other server applications
• Advanced knowledge of computer hardware
• Familiarity with network troubleshooting
• Professional customer service skills
• Strong written and oral communication skills
• Ability and willingness to work in an environment providing 24x7x365 support