Tech Support Associate L1

Job Title : Tech Support Associate L1

Location : Bengaluru

Work Type : Hybrid

Payroll : TECEZE

Client : Publicis Re : Sources

Experience : 2–4 years

About the Role

We are seeking an energetic and driven

IT Support Engineer

to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.

Key Responsibilities

Provide end-user support for

Windows and Mac OS

environments.

Perform

network troubleshooting , VPN configuration, and remote support.

Coordinate with IT vendors for

warranty support and call logging .

Manage

Windows File Server , backup, and restoration processes.

Configure and troubleshoot

MS Office / Outlook, Email setup, Backup solutions .

Support

Android & iOS devices , including mail and application troubleshooting.

Handle

ticketing process & SLA compliance

(incidents, service requests, escalation matrix).

Maintain and track

IT assets and inventory records .

Manage

patch updates, antivirus troubleshooting , and security adherence.

Troubleshoot and install

network MFD printers .

Ensure strict compliance with

information security policies .

Skills & Qualifications

Bachelor’s degree

in Computer Science, Information Systems, or Engineering.

2–4 years of IT support experience , with strong troubleshooting skills in Windows & Mac OS.

Exposure to

network troubleshooting, VPN, and remote support .

Strong hands-on experience in

Windows File Server management, backup & restoration .

Excellent knowledge of

MS Office, Outlook, and email configuration .

Familiarity with

mobile OS troubleshooting (Android & iOS) .

Good understanding of

ticketing systems, SLA management, and escalation processes .

Strong written and verbal communication skills.

Ability to work independently in a

remote / hybrid environment .

Energetic, proactive, and service-oriented personality.