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L2 Ops Support Engineer

L2 Ops Support Engineer

Insight Global, LLCIndia
2 days ago
Job description

Preferred Skills & Experience :

  • 7+ years of experience providing L2 Incident Support.
  • Experience supporting apps with the following tech stack : Spring boot, Microservices, Java.
  • Experience supporting SQL databases.
  • Experience in L2 IT support, including hardware / software troubleshooting, check logs, system monitoring, patch deployment, etc.
  • Experience with ITIL framework and ITSM processes (incident, change, problem management) Experience with Service Now.
  • Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities Description :

Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India.

  • As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL.
  • Your day involves monitoring system health, conducting routine checks, and proactively addressing issues.
  • You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines.
  • You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization.
  • Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed.
  • Documentation and reporting are keyyou maintain SOPs, update knowledge bases, and track system performance trends.
  • You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements.
  • Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the : $7-$12 USD per hour for the contract duration.

    • (ref : hirist.tech)

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    L2 Support Engineer • India