L1 Support

Job Role : L1 Support

Location : Bangalore

Experience : 2+ years

Work mode : Onsite / Full Time

Key Accountabilities - On-Site IT Services and Support

Perform On-Site IT Services and Support :

• Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations.
• Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary.
• Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services.
• Follow up on IT security incidents and ensure timely resolution.
• Ensure IT services are delivered in accordance with Novo Nordisk quality requirements.
• Maintain proper documentation of services in relevant IT tools (e.g., ServiceNow, KCS).
• Ensure high levels of user satisfaction.
• Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool.

Responsible for IT Infrastructure :

Onboarding and End-User Training :

Manage IT Equipment Resources :

Assist and Collaborate in IT Project Implementation :