Senior Specialist - Forwarding Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose :

We are seeking a proactive and detail-oriented Integration Specialist / Expert to manage and support customer

integrations after the project handover phase. You will be the primary point of contact for internal business

stakeholders (operations, account management, IT transitioning from implementation to live operation,

ensuring smooth onboarding, resolving post-deployment issues, and helping customers get the most value

from their integration with our platform / products.

Designation : Sr. Specialist – Forwarding Operations

Base Location : Ghansoli, Navi Mumbai

Reporting to : Assistant Manager / Manager - GSC Freight Forwarding Operations

Key Role Responsibilities :

Serve as the main liaison for business stakeholder post-project delivery to support successful operational integration.

Monitor, troubleshoot, and resolve / drive resolution with technical, operational, business teams (., API, EDI, file-based interfaces) related to customer systems.

Provide documentation, training, and guidance to ensure operational teams can maintain integrations independently.

Coordinate internally with development, product, and customer success teams to address escalations or configuration changes.

Track integration stability and performance to ensure ongoing reliability and compliance with SLAs.

Maintain clear records of support activities, customer communications, and technical findings in ticketing or CRM systems.

Recommend process improvements based on recurring issues or feedback from customers.

Support new feature rollouts or version upgrades that impact integrated customers.

Drive change requests through project management end to end

Maintain a knowledge base and support materials to assist customers with common issues or questions

Education & Qualifications :

Bachelor’s degree in any discipline

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.