Operations Lead

Key Responsibilities :

Account Management and Client Relations :

• Serve as the primary point of contact for the account.
• Develop and maintain strong, strategic relationships with clients and key stakeholders.
• Conduct regular meetings to discuss performance, address concerns, and identify opportunities for improvement.
• Proactively manage client expectations and ensure service delivery aligns with contractual agreements.
• Lead contract negotiations and renewals, working closely with the procurement team.
• Develop and implement account-specific strategies to drive client retention and growth.

Client Satisfaction and Experience :

Strategic Account Planning :

Operational Oversight :

Team Leadership :

Financial Management :

Compliance and Risk Management :

Continuous Improvement :

Reporting and Analytics :

Cross-functional Collaboration :

Scheduled Weekly Hours :

48

Skills Required

Client Relations, Compliance, Team Leadership, Financial Management, Account Management, Strategic Planning