Technical Operations Specialist (TOPS)

RESPONSIBILITIES :

• Monitor various aspects of the global brokerage system in real time.
• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues.
• Participate in Post-Incident reviews in collaboration with architecture and infrastructure teams.
• Provide 2nd-level technical support to internal teams.
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
• As part of the team, act as the primary escalation point for all brokerage system technical issues.

Skills Required

Troubleshooting, Linux Operating System, Unix, Shell Scripting, Perl Scripting, Python Scripting