Technical Support Voice

We are seeking a proactive professional for the Technical Support Voice role. You will be responsible for providing technical assistance and troubleshooting for various issues, ensuring excellent customer satisfaction through voice-based support. This role requires strong communication skills, a problem-solving mindset, and a solid understanding of relevant technologies.

Roles & Responsibilities :

• Provide comprehensive technical support to users via voice calls, addressing their technical issues and inquiries.
• Diagnose and resolve a wide range of technical problems, guiding users through troubleshooting steps and solutions.
• Document all support interactions and resolutions accurately in the designated ticketing system.
• Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring proper handover.
• Maintain up-to-date knowledge of products, services, and common technical issues to provide accurate information.
• Strive to achieve high customer satisfaction ratings and adhere to service level agreements (SLAs).
• Educate customers on product features and best practices to prevent future issues.

Skills Required :

QUALIFICATION :

Skills Required

Technical Support, Voice support, Troubleshooting, Customer Service, Problem Solving, It Support, Analytical Skills