Customer Support | International voice process

ConfidentialPune

30+ days ago

Job description

Ghrs Training is seeking a dedicated and articulate Customer Support to join our team for an international voice process. This is an excellent opportunity for graduates with a proven track record in global customer support to excel in a dynamic environment.

Key Responsibilities :

Handle inbound and / or outbound customer inquiries with professionalism and efficiency via voice communication.
Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely manner.
Maintain a high level of customer satisfaction by delivering exceptional service.
Adhere to communication protocols, policies, and procedures.
Document all customer interactions accurately in the designated system.

About You :

Any Graduate with a minimum of 1 year of experience in an international voice process is required.

You possess excellent verbal communication skills in English , with a clear accent and strong articulation.

You are customer-centric, with a strong ability to empathize and build rapport with diverse customers.

You are a quick learner, adaptable, and can thrive in a fast-paced environment.

You demonstrate strong problem-solving skills and attention to detail.

Skills Required

Outbound Customer Service, International Voice Process, Communication Skills, Quick Learner, Adaptable

Create a job alert for this search

Customer Support • Pune