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Laptop and Desktop Support, (International Voice process)

Laptop and Desktop Support, (International Voice process)

ConfidentialPune
30+ days ago
Job description

Hiresquad Resources is urgently seeking Laptop and Desktop Support Engineers for an International Voice Process in Pune. This is a fantastic opportunity for both experienced professionals and freshers with strong technical aptitude and excellent English communication skills. If you're ready to provide top-notch technical support and are looking for an immediate start, we encourage you to apply!

Role & Responsibilities

  • Provide comprehensive technical support to international customers via voice for laptop and desktop-related issues.
  • Diagnose and troubleshoot hardware and software problems , guiding users through effective solutions.
  • Assist with system configurations, connectivity issues, and basic network troubleshooting.
  • Maintain detailed records of customer interactions and resolutions.
  • Ensure a high level of customer satisfaction by delivering professional and efficient service.

What We're Looking For

  • Education :
  • Undergraduates & Graduates are both eligible.
  • Freshers : B.Tech, BCA, B.Sc.CS, BE (results awaited also eligible) OR Graduates who have appeared for their final year exams are eligible.
  • Experienced Undergraduates : Minimum 6 months of experience in a BPO, or 1 year in a non-BPO role.
  • Communication : Excellent English Communication is mandatory.
  • Availability : Willingness to work in evening and night shifts with 2 split week offs.

    • Perks & Benefits

  • 2-way home pick-up & drop transport available (for those within transport areas and as a free benefit).
  • Female / Diversity employees are mandated to utilize both-way cab services and reside within the transport zone.
  • Male employees opting for self-travel can avail a ₹3000 transport allowance over and above their CTC.

    • Interested Any references are welcome! Reach out to : Rose at 9873538143 (or WhatsApp at 8595800635 ) or email your resume to [HIDDEN TEXT] .

    Skills Required

    Technical Support, Troubleshoot, Windows Server, Logical Thinking, Communication Skills

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