Customer Service Manager (Operation)

Mohindra insurance Brokers ltd

Designation -Customer Service Manager (Operation)

CTC -upto 3lpa

Key Responsibilities

• Policy Management :
• Processing new policies, renewals, endorsements, and cancellations, ensuring accuracy and adherence to company procedures.
• Claims Handling :
• Managing the claims process from notification to resolution, including investigating claims and coordinating with adjusters and other stakeholders.
• Customer Service :
• Responding to customer inquiries, providing information on policy matters, and resolving complaints promptly.
• Risk Assessment :
• Analyzing risk profiles to recommend appropriate insurance coverages and contributing to business development initiatives.
• Compliance and Reporting :
• Ensuring adherence to regulatory requirements and internal company policies, and preparing reports for senior management.
• Process Improvement :
• Identifying and contributing to process improvement initiatives to enhance efficiency and accuracy within the operations.
• Stakeholder Coordination :
• Collaborating with various internal departments, such as underwriting, finance, and client support, as well as external partners.

Required Skills and Qualifications

Education

Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor of Liberal Arts (BLA / ALB), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), MBBS, Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Bachelor Of Computer Application (B.C.A), Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Music, Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Health Science, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies

Skills Required

General Insurance, Operation