Senior Delivery head for Oracle Cloud

Roles & Responsibilities

Reporting to the Head of Service Delivery

Monthly and quarterly forecasting of team costs, and project revenues

Agree strategy with Practice Head(s) and Service Portfolio Manager(s)

Determine number of technical leads required for effective team management

Input to service design and support for service implementation

Internal service reporting

Achieve and maintaining required industry compliance across the team

Explore and drive opportunities within existing customers for new / additional work

Work with sales to develop new opportunities both with new and existing customers

Service Reviews with Customers

Identify resourcing issues

Qualifications

Essential Skills :

You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP.

Strong leadership and decision-making skills

Strong analytical skills

Strong track record in driving revenue opportunities

Demonstrated ability to work within a process driven environment

Resource Management experience : performance management, workload distribution, team development, knowledge management (People)

Forecasting : Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)

Effective verbal and written communication skills (People, Customer)

Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded.

A team player and self-motivated, you must demonstrate a strong customer-centric ethos.

Previous consultancy experience is a distinct advantage.