Oracle Fusion Cloud CX Marketing Principal Consultant

Description

Oracle Customer Success Services

As a key member of Oracle Customer Success Services we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals gaining exposure to cutting-edge technologies and methodologies and enhancing your skills and credentials. Engage with a diverse range of customers managing the full lifecycle of delivery and services and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation expertise and customer-centric solutions.

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Marketing Cloud Field Service Cloud CPQ Fusion Sales / Service Cloud) Cloud solutions.
• Lead the design and delivery of scalable high-impact CX implementations across financial management power planning Telecom and consolidation domains.
• Plan develop and execute marketing campaigns across multiple channels including SMS in-app messaging push notifications email marketing SFTP API integrations RPL AMS.
• Utilize the Oracle Marketing Cloud platform to create personalized and targeted email campaigns that maximize customer engagement and conversions.
• Collaborate with cross-functional teams including marketing strategists designers developers and data analysts to ensure seamless integration of marketing campaigns across different channels.
• Monitor campaign performance metrics such as open rates click-through rates conversion rates and ROI to optimize campaign effectiveness.
• Conduct A / B testing and perform data analysis to uncover insights that inform campaign optimization strategies.
• Stay up to date with industry trends and best practices in email marketing automation customer segmentation personalization strategies and other relevant areas.
• Provide guidance and support to internal teams on best practices for utilizing the Oracle Marketing Cloud platform.

Qualifications & Skills

Mandatory :

Good-to-Have :

Self-Assessment Questions

Responsibilities

1. Incident Management

Address user tickets triage issues and provide solutions for both functional and technical problems.

Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

Answer how to questions guide on navigation and help interpret application results and configurations.

Provide onboarding refresher and update training to business users.

3. Configuration & Administration

Help maintain SaaS configurations (workflows business rules roles approvals reports data security etc.) often in production and preview environments.

4. Service Request (SR) Management

Draft clear detailed tickets for Oracle Support and manage lifecycle through resolution.

5. Release & Patch Readiness

Review Whats New documents pretest updates in sandboxes and advise the business of changes or risks.

Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

Troubleshoot issues with inbound / outbound integrations APIs file flows and OIC / OFS.

8. Documentation & Knowledge Base

Update FAQs quick guides and process manuals for evolving system and business processes.

9. Customer Experience

Act as the voice of the user when working with Oracle or internal IT collect feedback and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

Follow all Oracle and customer organization data handling and privacy requirements.

extend >

customize) and minimize system customizations.

Qualifications

Career Level - IC4

Required Experience :

Staff IC

Key Skills

Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1