Oracle Fusion Cloud SCM OM Functional - Principal Consultant

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical / functional specifications for Oracle Fusion SCM solutions.
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation / review of Knowledge Articles.
• Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.

Qualifications & Skills

Mandatory :

Good-to-Have :

SQL

Self-Assessment Questions

1. Incident Management

Address user tickets, triage issues, and provide solutions for both functional and technical problems.

Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

Answer 'how to' questions, guide on navigation, and help interpret application results and configurations.

Provide onboarding, refresher, and update training to business users.

3. Configuration & Administration

Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.

4. Service Request (SR) Management

Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.

5. Release & Patch Readiness

Review 'What's New' documents, pretest updates in sandboxes, and advise the business of changes or risks.

Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

Troubleshoot issues with inbound / outbound integrations, APIs, file flows, and OIC / OFS.

8. Documentation & Knowledge Base

Update FAQs, quick guides, and process manuals for evolving system and business processes.

9. Customer Experience

Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

Follow all Oracle and customer organization data handling and privacy requirements.

Career Level - IC4

Skills Required

Pricing, Sql, Manufacturing, Bip, Otbi, Redwood, Procurement, Order Management