Oracle Fusion Cloud CX Subscription Management- Principal Consultant

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales / Service Cloud) Cloud solutions.

Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations.

Design scalable and compliant subscription billing models tailored to business needs.

Understanding of various integration points between Subscription Management with upstream and downstream systems

Troubleshoot the reported issues and provide corrective actions

Qualifications & Skills

Mandatory :

Bachelor's degree (BE, BTech, MCA).

Minimum 5 years' experience with Oracle CX Cloud products (Subscription Management, Fusion Sales / Service Cloud and CPQ).

Deep Implementation / Support experience of CX processes and Subscription Management solution areas.

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have :

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

• Do I have hands-on experience implementing and supporting in Subscription Management.
• Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell
• Have I successfully supported diverse Oracle Fusion
• Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment

1. Incident Management

Address user tickets, triage issues, and provide solutions for both functional and technical problems.

Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

Answer 'how to' questions, guide on navigation, and help interpret application results and configurations.

Provide onboarding, refresher, and update training to business users.

3. Configuration & Administration

Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.

4. Service Request (SR) Management

Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.

5. Release & Patch Readiness

Review 'What's New' documents, pretest updates in sandboxes, and advise the business of changes or risks.

Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

Troubleshoot issues with inbound / outbound integrations, APIs, file flows, and OIC / OFS.

8. Documentation & Knowledge Base

Update FAQs, quick guides, and process manuals for evolving system and business processes.

9. Customer Experience

Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

Follow all Oracle and customer organization data handling and privacy requirements.

Career Level - IC4

Skills Required

Batch, Python, Cpq, Powershell