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Oracle Fusion Cloud ERP Fin Functional - Principal Consultant

Oracle Fusion Cloud ERP Fin Functional - Principal Consultant

ConfidentialBengaluru / Bangalore
10 days ago
Job description
  • Engage with business partners to gather requirements and translate functional needs into detailed technical and functional specifications for Oracle Fusion ERP solutions.
  • Provide exceptional customer service by tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complex and critical cases.
  • Take ownership of customer issues, following through on all assignments to ensure complete resolution.
  • Consult with management in directing the resolution of critical customer situations and escalations.
  • Provide functional-level support to customers and ensure timely, high-quality service delivery.
  • Facilitate knowledge gain and sharing by developing and delivering formal team training sessions.
  • Create and review knowledge base articles and documentation to support internal and customer use.
  • Stay updated with Oracle ERP advancements, recommending best practices and continuous process improvements.
  • Contribute to a collaborative, learning-oriented, and knowledge-sharing team environment.

    • Skills Required

    Oracle Finance, Revenue Management

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    Cloud Erp Functional • Bengaluru / Bangalore

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