Key Account Manager
TroopodBengaluru, Karnataka, India1 day ago
Job descriptionIdentify upsell and cross-sell opportunities across Troopod’s service suite. Own account revenue, retention, and success metrics. Partner with D2C and eCommerce brands to improve ROAS, funnel efficiency, and conversion rates through experimentation. Analyze websites, ad journeys, and user funnels to identify CRO opportunities. Work hands-on with internal teams to plan and implement A / B or multivariate tests, personalization, and landing page optimizations. Use tools like Google Analytics, Hotjar, and VWO to translate insights into data-backed strategies and measurable growth. 2–5 years of experience in Client Success, CRO, or Performance Marketing with D2C, eCommerce brands, or SaaS products. Strong command of Google Analytics (mandatory), with working knowledge of Shopify and Meta Ads. Hands-on experience using CRO and testing tools such as VWO, Optimizely, or Google Optimize. Solid understanding of UI / UX principles and web design fundamentals. Proven ability to create and lead CRO strategies that drive measurable conversion improvements. Analytical, collaborative, and confident in leading clients both independently and through a team. Bonus : Exposure to CRO or marketing agencies, AI-led personalization, or growth frameworks.
About Us : Troopod is an AI-powered Conversion Rate Optimization (CRO) and technology partner for D2C and eCommerce brands. We help businesses transform their digital presence into high-performing growth engines - combining data, design, and experimentation to drive measurable impact. Our cross-functional teams work across CRO strategy, tech, and design to help brands improve user experience, retention, and revenue performance.
Location : Bengaluru, Karnataka
Working Model : Hybrid
Days : Monday to Saturday
Timings : 11 AM - 7PM
Budget : 7 - 9 LPA (depending on experience)
Experience : 2-5 years
Life at Troopod : Troopod is backed by some of India’s top startup founders and operators, including leaders from CRED, Razorpay, EatFit, CoinDCX , and others. We’re a fast-moving, growth-oriented team where smart ideas become measurable results, and growth is both a mindset and a metric.
This role is for someone who thrives on strategy and is ready to take real ownership. You’ll lead client growth and conversion strategy , work directly with exciting D2C and eCommerce brands, implement your ideas, and build outcomes alongside a collaborative team. If you’re ready to own the vision and the execution, this is the spot.
Responsibilities
1. Lead Strategy & Relationships
- Act as the strategic lead and primary contact for key clients - from onboarding to renewals.
- Build long-term partnerships by ensuring alignment, measurable growth, and high satisfaction.
- Lead business reviews showcasing impact, not just activity.
- Collaborate with tech, design, and analytics teams for seamless execution and consistent delivery.
- Mentor a small client success team, ensuring operational excellence and focus on outcomes over tasks.
2. Drive Growth & Performance
3. Strategize, Optimize & Execute
Requirements :
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Key Account Manager • Bengaluru, Karnataka, India
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