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Business Analyst - Payment Contact Center Analytics
RCM Business SolutionsHyderabad30+ days ago
Job descriptionBA with strong background in Retail Cards and Lending Prefer strong Digital transformation experience and awareness of HSBC systems and ways of operating Strong BA with Digital Payments experience, ideally within HSBC. Plus usual BA traits on UX / UI, BDD user story writing etc. Willing to work in the US shift. Prior HSBC experience is highly preferred. Payments digital payments experience, ideally within HSBC. Plus usual BA traits on UX / UI, BDD user story writing etc. Strong BA who has worked on Digital account onboarding journeys. Plus usual BA traits on UX / UI, BDD user story writing etc. Willing to work in the US shift. Prior HSBC experience is highly preferred. Onboard / Self serve Worked on Digital account onboarding journey, but less onus on knowing self serve specifically, but broader process change. BA with Customer onboarding experience into Avaloq. Exposure to Appway is preferred. Experience in Wealth systems / domain, Digital Transformation and awareness of HSBC ways of operating is desirable. Willing to work in the EU aligned shift (1pm 9pm IST) Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers. To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes. Responsible for leading small / medium scale transformation and reengineering projects & initiatives or support Senior Process consultants in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs The role requires to mentor one or many process analysts in a program / project environment guiding them to deliver program / project objectives For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local / regional transformation goals. Act as a reliable transformation delivery lead & working closing with stakeholders to identify key projects. Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio. Work closely with different transformation programme and providing on ground support from DBS Operations transformation perspective. Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable Be knowledgeable of key business drivers WFM data, process maps, process insights, data intelligence etc. Organize & lead process reviews, walkthrough, bootcamp sessions. Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process. Has a strong understanding of data to support opportunity identification support the working group meetings, partners with key stakeholders. Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks, Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives. Support TP PMO in managing project and program delivery teams and make course corrections as necessary.
Job Description : Payments :
- Transaction Banking
- Project Manager role in CTB Retail Payments ecosystem.
- Good to have managed Mobile release cycles.
- Strong Stakeholder Management, Agile, JIRA, Confluence exposure.
- Experience of managing stakeholders across multiple geographies.
- Managing / managed end to end delivery of Cross Border Payments products / journeys / payment rails (such as SWIFT, 3rd Party payment rail, SPEA etc.)
- Retail banking context
- Managing / managed Customer channels implementation experience
- Mobile Banking App and / or Browser
- Delivery management experience following Agile framework and usage of tools like JIRA / Confluence preferred
- End to end project delivery experience through all stages-Idea; Definition (Req refinement / Tech discovery; Implementation; Testing; Governance (Risk-DataVisa approvals); Closure
- Previous experience with HSBC would be great
Optima (Manila) :
(ref : hirist.tech)
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