Project Manager - Customer Onboarding

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24 / 7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA, and APAC, Amagi is redefining how media is created, distributed, and monetized—intelligently and globally.

Our identity and mission : Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Work Mode                   : In Office

Location                        : Bengaluru (Bannerghatta Road)

Job Profile :

We are looking for an experienced, proactive, enthusiastic team player with a can-do personality who is passionate about delivering a quality product to our customers. An Amagi Project Manager is responsible for the delivery of the assigned project on schedule, within budget, and meeting the expectations of the client. The projects will include a broad range of products from Planner, Playout, to Server-Side Ad Insertion for monetization. In addition, the Project Manager has a responsibility to provide a positive experience for the customer and people working on his / her project team.

Key Responsibilities :

• Prepare top-down, structured Project Plans
• Provide high-level plans indicating key project stages and milestones.
• Stage plans should identify all of the products that will be delivered during the project cycle, along with prerequisites and activities required to accomplish the delivery of the products.
• Define a structured organisation for project delivery.
• Identify resource requirements of the project and associated hard and soft skills for each resource. Ensuring competencies are met to deliver the project to which he / she has been assigned.
• Manage and monitor the project plan to ensure successful completion of the planned activities and delivery of the project on time.
• Manage and monitor the budget to ensure the project is delivered within budget.
• Manage customers' expectations and control project scope, driving the customer acceptance of the project within the boundaries of the documented project scope.
• Handling customers' escalations and driving a successful resolution between all stakeholders.
• Stakeholder management.
• Prepare the various status reports, both for internal and external stakeholders, to be distributed within an agreed timeframe.
• Establish, implement, and manage processes and procedures covering configuration management, including Change Control, Risk & Issues Management, Documentation Management, and Product Assurance.
• Write specification documents and workflows.
• Establish and implement a team culture within his / her assigned project.
• Manage multiple projects at all stages while ensuring consistent high levels of service delivery.

Skills and Expertise Required :

'Amagi is an equal opportunity employer and does not discriminate against applicants based on their gender, marital status, race, religion, color, age, capacity to work, sexual orientation, or status as a protected veteran.'

Skills Required

Change Control, Documentation Management, Project Management, issues management