Senior Customer Onboarding Associate - US

About Us

Join SaaS Labs, where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.

What is in this role for you

We believe onboarding is not just a process—it's the first chapter in the customer's success story. As a Senior Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs.

What You'll Do

• Understand customer objectives, challenges, and use cases
• Own the onboarding journey : design success plans, train, and activate customers
• Drive smooth product implementation and ensure customers reach their first 'aha!' moment
• Educate customers on best practices and workflows
• Collaborate with Sales, Product, Engineering, and Success across time zones
• Build trust with executives and proactively manage at-risk customers
• Ensure a warm, structured handover to the Customer Success team

What You Need to Have

Why Join Us

Ready to shape customer journeys and make an impact from day one Apply now and be part of our growth story. Curious about what we're building Follow us on LinkedIn to be the first to know!

Skills Required

Saas, Business Processes