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Customer Engagement Manager

Customer Engagement Manager

ConfidentialBengaluru / Bangalore, India
4 days ago
Job description

About Quantzig

  • Quantzig is a global analytics and advisory firm with a presence in the US, UK, Canada, Hungary, and India. We specialize in advanced analytics, visual storyboarding, machine learning, and data engineering solutions to drive intelligent decision-making. As a rapidly growing organization, we thrive on innovation, expertise, and a commitment to excellence. We are looking for high-performance champions with strong business acumen, strategic thinking, and a passion for sales. If you have the drive to own and execute high-impact projects while building a team with a strong work ethic, this opportunity is for you.

Purpose of the role and what do we look for

  • The growth manager is responsible for managing existing client accounts, focusing on their growth, identifying opportunities in expanding our business with them and increasing our footprint within their team.
  • Ability to identify and respond to current and future demands of existing clients. Periodically review our business with them, suggesting solutions to expand our business.

    • RESPONSIBILITIES :

  • Identify upcoming analytics requirements of existing clients and proactively reach out to convert the opportunities.
  • Identify additional budget owners / business functions within existing clients to reach out and build relationships.
  • Manage client account fulfilment, staffing, escalations and overall account level sentiment.
  • Create new content / analytics, Automation and AI ideas to pitch to clients.
  • Manage the commercial proposals, SOW signing, renewals and the documentation during client life stage processes.
  • Help position Quantzig better with the clients (Our capabilities, team strength, pricing, differentiators, etc.) to attract future requirements.
  • Conduct reviews (loss / delivery) (Monthly and Quarterly business reviews).
  • Provide reports on successes and gaps in Partner Enablement.

    • Desired Skills and Experience :

  • 5+years Prior experience in account management, analytics services delivery or solutioning.
  • Experience in Building trust with CXO level stakeholders.
  • Excellent presentation skills, visual storytelling, and business communication skills
  • Strong problem solving, influencing, and negotiating skills.
  • Analytics experience across Pharmaceutical, FMCG, CPG and the business functions – Commercial, Supply Chain and data governance preferred.

    • Skills Required

    Solutioning, visual storytelling, Data Governance, Business Communication, Negotiating, Influencing, Problem Solving, Account Management

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    Engagement Manager • Bengaluru / Bangalore, India