Customer Success Specialist Trainee

Job Description

Internship start date : 01st January 2026 (Tentative)

We are seeking a dedicated and customer focused L1 Support specialist Intern to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and escalating more complex issues to higher-level support as necessary.

Key Responsibilities :

SLA Management :

• Respond to incoming support requests via email, or ticketing system, ensuring all incidents are logged and tracked appropriately.
• Follow the SLA Process and Diagnose and resolve basic issues, providing step-by-step assistance to users.
• Escalate unresolved issues to L2 / L3 support teams with detailed documentation and troubleshooting steps already taken.

Customer Service :

Requirements

Qualifications :

Stipend details :

During the training Period (3 months) - INR 10,000 / - per month, purely subject to your performance and contribution. This decision of stipend eligibility lies with the concerned Department Head.

Month 4 - Full time offer or termination of Internship (based on performance and evaluation during the Internship period)

During the Intern period, we'll be doing a monthly performance review and will be sharing feedback monthly.

Upon completion of the internship period, solely depending upon performance and deliverables during the contract phase, we may be able to convert this into a full-time employment.