Customer Success Engineer

Big Ideas. Real People.

Join the Orca pod and help redefine cloud security across the globe! As a fast-growing unicorn in the cybersecurity space, we thrive on pushing boundaries, embracing innovation, and empowering our team to make a measurable difference, at scale.

About the Role : Customer Success Engineer – Long-Tail Accounts

As a CSE for long-tail customers, you&aposll play a key role in Orca&aposs scaled Customer Success model, enabling a broad portfolio of customers to realize value from our platform through targeted engagements, proactive enablement, and data-driven insights. You are both a product expert and a strategic advisor, focused on accelerating adoption and removing technical blockers across a wide array of customers.

What You&aposll Do

• Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
• Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
• Act as a technical advisor , leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
• Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
• Optimize processes and tooling that support automation and self-service success pathways.

What You Bring

Technical Background

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Skills Required

Compliance, Apis, Cloud Security, Vulnerability Management, Cloudformation, Powershell, Bash, CSPM, Gcp, Terraform, Azure, Python, Kubernetes, Aws