Customer Success Coordinator

Experience : 0–3 years (Freshers with strong communication skills welcome)

Employment Type : Full-time

Travel : Up to 50% (Client site visits and implementations)

About FalconAVL

FalconAVL is a fast-growing SaaS technology company that helps enterprises streamline their Employee Transport Operations through AI-based route optimization, automated rostering, real-time tracking, cost analytics, and safety compliance.

We are looking for a Customer Service & Implementation Executive who will work closely with clients during onboarding and day-to-day operations, ensuring smooth implementation and customer satisfaction. This role offers great exposure to enterprise clients and a fast learning curve in the SaaS and transport tech domain.

Key Responsibilities

🧩 Customer Coordination

• Act as the first point of contact for client admins and transport coordinators.
• Communicate clearly and professionally with clients over calls, WhatsApp, and email.
• Understand client requirements and ensure issues are resolved promptly.

⚙️ Implementation Support

📊 Reporting & Follow-up

Requirements

What We Offer

Ideal Fit

You’re energetic, people-friendly, and love solving real-world client problems. You’re confident in communication, eager to learn, and comfortable being on the move — supporting clients across locations while growing your career in the SaaS industry.