Customer Success Intern

As a Customer Success intern at WEXA AI , you will have the opportunity to work closely with our clients to ensure their success with our cutting-edge artificial intelligence technology. You will be an integral part of our team, providing support, guidance, and solutions to help our customers achieve their goals.

Day-to-day responsibilities include :

A. Customer Onboarding & Support

1. Assist in onboarding new customers onto Wexa.ai's platform.

2. Guide product setup, basic troubleshooting, and usage best practices.

3. Document customer queries and escalate issues to the Customer Success Manager where needed.

B. Customer Engagement & Retention

1. Support the team in preparing customer communications, newsletters, and engagement campaigns.

2. Gather customer feedback through surveys, calls, and follow-ups.

C. Data & Reporting

1. Maintain up-to-date records of customer interactions in CRM (Zoho Bigin / other tools).

2. Assist in preparing weekly dashboards and reports on customer success KPIs.

3. Analyse usage patterns to highlight opportunities for upsell / cross-sell.

D. Collaboration & Enablement

1. Work with implementation, product, and sales teams to ensure smooth customer handoffs.

2. Contribute to building knowledge bases, FAQs, and training material for customers.

3. Participate in internal discussions on improving customer experience.

E. Learning & Growth

1. Gain exposure to Enterprise General Intelligence (EGI) applications and how they transform customer workflows.

2. Shadow customer success managers in client calls and note action items.

3. Take initiative to suggest improvements in processes or customer communication.

This is a paid internship . The stipend will be determined based on your experience, skills, and overall candidature.

Skills Required

data reporting, Customer Engagement, Artificial Intelligence, Crm