Customer Care Coordinator

Are you a detail-oriented professional with a strong civil engineering background and a passion for customer coordination? Join our team and be part of delivering exceptional post-handover support and project coordination for our UAE-based projects.

🔧 Key Responsibilities :

• Monitor and review DLP (Defects Liability Period) tickets raised by customers during the 1-year DLP phase.
• Evaluate and coordinate customer modification requests for apartments and villas.
• Conduct basic technical assessments to ensure feasibility and compliance.
• Collaborate with design consultants and internal teams (Design, MEP, Planning, Execution) for approvals and clarifications.
• Prepare and share weekly progress reports on DLP status and modification requests.
• Maintain accurate documentation, logs, and customer communication records.
• Provide back-office coordination and support for UAE-based projects.

🎓 Required Skills & Qualifications :