Payroll Specialist - Customer Success

Job role

About Us :

peopleHum is a Human Capital Platform, built for the next decade, we're on a mission to transform "The Future of Work".

The winner of the 2019 Global Codie award, used by organizations around the world.

It is an intuitive, agile and integrated platform built for a complete multigenerational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.

Find out more Overview :

The Payroll Specialist Customer Success will be responsible for providing exceptional support and guidance to our clients in navigating our payroll software and ensuring their payroll processes run smoothly.

The ideal candidate will have a strong understanding of payroll operations, excellent communication skills, and a passion for delivering an exceptional customer experience.

Roles and Responsibilities :

• Develop and maintain an in-depth understanding of the peopleHum HRMS payroll system to provide expert advisory and consultancy services to our clients.
• Assist clients with onboarding and implementation of our payroll software, including data migration, configuration, and training.
• Join client calls to address queries and doubts related to the payroll system, offering real-time solutions and ensuring a positive client experience.
• Collaborate with internal teams, including Product Development and Technical Support, to escalate and resolve complex client issues as needed.
• Keep clients informed of product updates, new features, and best practices to optimize their use of our payroll software.
• Proactively identify opportunities to improve client satisfaction, streamline processes, and enhance the overall customer experience.
• Maintain accurate records of client interactions, issues, and resolutions in our CRM system.
• Stay informed of changes in payroll laws, regulations, and industry trends, and communicate relevant updates to clients as Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 6+ years of hands-on experience in payroll processing or customer support roles.
• Proficiency in payroll software / systems (e.g., ADP, Paychex, Workday) and Microsoft Office suite.
• Strong understanding of payroll regulations, tax laws, and compliance requirements.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to clients.
• Exceptional problem-solving skills and ability to think critically to resolve complex issues.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Previous experience in a customer success or client-facing role Competitive salary.
• Professional development opportunities.

(ref : iimjobs.com)